Backcandle is an independent project. Whether you have a bug report, a feature idea, a partnership inquiry, or just want to share feedback — we'd love to hear from you.
For general questions, feedback, or anything that doesn't fit the categories below, reach out at hello@backcandle.com. We read every message.
If you've found a bug or something isn't working as expected, email support@backcandle.com with a short description of the issue, the instrument and timeframe you were replaying, and your browser version. Screenshots help a lot.
Missing an instrument or timeframe? We add new tickers regularly based on demand. Email data@backcandle.com with the exchange, symbol, and timeframe you need — we'll track coverage requests and prioritize accordingly.
For partnership, integration, or press inquiries, use partnerships@backcandle.com. See the Press kit page for media assets and background information.
Please do not report security vulnerabilities through public channels. Email security@backcandle.com with a description of the issue. We aim to acknowledge all reports within 48 hours. See our Security policy for responsible disclosure details.